Q1: Which doctor or hospital can I go to?

The PPO provider for Diplomat America is Coalition America.  Coalition America is an independent organization and a recognized PPO Network by all major hospitals, doctors, and health facilities. 

You can search for doctor or hospital in this Provider Directory. Prefer going to any doctor or hospital listed under this PPO network. 

Q2: When will I receive my ID card?

The print out of the on-line buying receipt/virtual ID card is the proof of insurance and can be used as an ID card. Depending on the policy length you may also receive an ID card  to your mailing address within 5-10 business days.

Q3: How do I use this insurance?

Please refer to the following article about the policy usage:
Policy Usage: How to use it?

Q4: How do I file a claim?

Please refer to the following article concerning the claim process:
Visitor Insurance Claim Process

Q5: What information do I need to purchase this information?

Name(s), date of birth, and passport number of the visitor(s).

Q6: When I buy this plan, do I need to make the full payment at once or do I have the option of paying it on a monthly basis?

Based on the desired coverage length you have selected, you have to make the full payment at once.

Since this plan is renewable you can renew it anytime you would like to before the policy expires. There is a renewable fee of $5 that’s associated with the renewal.

Q7: Where can I find answers to other questions I have?

Please refer to the FAQ’s section of this website.  You may also want to look at the knowledge section of this website for lots of informative articles.

If you still  have questions, please call our support line toll free:  1.866.384.9104

Note: Information provided here is general in nature and may change from time to time. Your best course of action would be to refer you pocliy papers/guidlines and contact the Provider for uptodate information.