Inbound Immigrant Insurance FAQs |
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Q1: Am I eligible for the Inbound Immigrant plan?
If you are a non-United States citizen or green card holder traveling to the U.S. for business, pleasure, to study or to immigrate, you are eligible for this plan. Your plan must become effective within 24 months of your arrival in the United States. The minimum coverage period is 5 days and the maximum coverage period is 5 years.
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Q2: Can I renew the Inbound Immigrant plan?
Yes, you can renew your coverage in an increment of 5 days or more up to 5 years. For each renewal there is a $5 fee. Policy can be renewed online.
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Q3: Can I cancel the Inbound Immigrant plan?
Yes, you can cancel this plan. If you request for cancellation of the plan, before the effective date you will receive complete refund and if you cancel the plan after the effective day, you will receive a pro-rated refund for the unused portion of the plan, minus a cancellation fee( $25 Cancellation Fee ), provided you have not submitted a claim. |
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Q4. What does the Inbound Immigrant plan cover? Why is it so much cheaper than the comprehensive plans?
The Inbound Immigrant plan is a limited coverage plan and pays its benefits according to a fixed schedule of benefits. This plan is less expensive than comprehensive plans, because the plan provides only basic coverage and has limited or restricted benefits. Benefits may not be adequate in case of any major medical problem.
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Q5. The plan says that the deductible is per incident or per injury or sickness. Does this mean I have to pay the deductible each time I make a visit to a Doctor or hospital?
No. Per incident / per injury or sickness means that the deductible is one time only for all the services (including doctor visit, pharmacy, lab work, etc.) for one particular sickness/injury.
Example: If you have flu and visit the doctor 2 times for the same problem and the doctor asks you to take some lab test, then you pay the deductible once for all the services/treatment related to the flu. However if you go to doctor for a different problem, say, an ankle sprain, then the deductible will be applicable again, once for all services /treatments taken for the ankle sprain. |
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Q6: Does this plan cover any pre-existing conditions?
Yes, the plan does covers for acute onset of pre-existing conditions up to the policy maximum, only once for the policy period for medical expense benefits(subject to sublimit ) for people below 70 years of age.
Acute onset of pre-existing condition is defined as:�?� An Acute Onset of a Pre-existing Condition is a sudden and unexpected outbreak or recurrence of a Pre-existing Condition which occurs spontaneously and without advance warning either in the form of Physician recommendations or symptoms. Treatment must be obtained within 24 hours of the sudden and unexpected outbreak or recurrence
For more details & exclusions regarding the pre-existing conditions, please check the Inbound Immigrant plan brochure.
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Q7: Which doctor or hospital can I go to?
Within USA, the network provider for this plan is Multiplan. Prefer going to any doctor or hospital listed under this PPO network. Or you can go to any doctor of your choice.
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Q8: What information do I need to purchase this insurance?
Name(s), date of birth, and passport number of the visitor(s). |
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Q9. I want to purchase insurance for more than one visitor. Should I purchase two separate policies for them or have a combined policy?
The benefits and cost does not differ if you buy individually or combined policies. If the visitors have different travel plans (might be coming together but leaving on different dates, etc.) it is recommended to buy separate policies. Having separate policies gives you more flexibility in renewals and cancellations. |
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Q10. When will I receive my ID card?
The Inbound Immigrant plan is an online insurance policy, once you purchase the policy online you will receive a printable policy in your e-mail. You can print and cut the paper ID card for your record and use it in the event you go to Doctor or hospital. If your premium is over $100 then you will have the option of the ID card sent to your mailing address in addition to the email ID card.
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Q11: How do I use this insurance?
Please refer to the following article about the policy usage: How to use Visitor Insurance? |
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Q12: Where can I find the claim information?
Please refer to the following article for the claim process: Visitor Insurance Claim Process
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Q13: Where can I find answers to other questions I have?
Learn more at Visitor Insurance Information section.
If you still have questions, please email us at support@visitorscoverage.com or call our support line toll free: 1.866.384.9104. Business Hours: Mon - Fri 8:30am- 5:30pm PST. |