Q1: Am I Eligible for the Atlas Series?

If you are traveling outside of your Home Country and are at least 14 days old, you are eligible for coverage. If you are under age 70, you may select your Overall Maximum Limit, ranging from $50,000 to $1,000,000. If you are age 70 to 79, the Overall Maximum Limit available is $50,000. If you are age 80 or older, the Overall Maximum Limit available is $10,000. The minimum coverage period is 5 days and the maximum initial coverage period is 12 months.

Q2: Which doctor or hospital can I go to?

The PPO provider for Liaison International is Hygeia PPO Network.  Hygeia PPO Network is an independent organization and a recognized PPO Network by all major hospitals, doctors, and health facilities. 

You can search for doctor or hospital in this Provider Directory. Prefer going to any doctor or hospital listed under this PPO network. 

Q3: When will I receive my ID card?

At the time of purchasing the policy, if you have selected "YES" for the online fulfillment option then you will receive the "paper work" along with the ID card electronically in your email. Otherwise, you will receive the paperwork and ID card in the regular mail. In either case, documents and information is the same except the fact that the on-line fulfillment is instant and ready to use. If you select Online Fulfillment you won't be receiving anything in snail mail.

Q4: How do I use this insurance?

Please refer to the following article about the policy usage:
Policy Usage: How to use it?

Q5: How do I file a claim?

Please refer to the following article concerning the claim process:
Visitor Insurance Claim Process

Q6: What information do I need to purchase this information?

Name(s), date of birth, and passport number of the visitor(s).

Q7: When I buy this plan, do I need to make the full payment at once or do I have the option of paying it on a monthly basis?

Based on the desired coverage length you have selected, you have to make the full payment at once.

Since this plan is renewable you can renew it anytime you would like to before the policy expires. There is a renewable fee of $5 that’s associated with the renewal.

Q8: What is not covered by this plan?

Click here for a list of plan exclusions

Q9: Where can I find more details about coverage and benefits for this plan?

Click here for a summary of plan features and benefit details
Download the plan brochure for complete details

Q10: Where can I find answers to other questions I have?

Please refer to the FAQ’s section of this website.  You may also want to look at the knowledge section of this website for lots of informative articles.

If you still  have questions, please call our support line toll free:  1.866.384.9104

Note: Information provided here is general in nature and may change from time to time. Your best course of action would be to refer to your policy papers/guidelines and contact the Provider for up-to-date information.