Q1: Which doctor or hospital can I go to?

The PPO provider for Liaison International is Hygeia and First Health PPO Network.  These PPO Networks are independent organizations and is recognized by all major hospitals, doctors, and health facilities. Out-of-Network expenses are also covered but we recommend going to a doctor or hospital listed under this PPO network for negotiated prices. 

You can search for doctor or hospital in this Provider Directory.

Q2: When will I receive my ID card?

The print out of the on-line buying receipt/virtual ID card is the proof of insurance and can be used as an ID card. Additionally, you will be emailed the ID card that you can print and take to the doc/hospital. Also, when filling out the online application, you have the choice of getting supplemental information and ID card in the mail. If you would like to receive the ID card and plan details by mail then make sure to choose "yes" for mailed ID card. You should receive your insurance package at your mailing address within 5-10 business days of purchase.

Q3. Does this plan have onflight coverage?

Yes, Liasion International has onflight coverage from home country to the U.S. as well as back to home country. This coverage will only apply if the flight days fall during the plan effective dates. If applicable, make sure to select the start date when the insured leaves the home country (U.S. eastern time) and select the end date the day they arrive home country on the trip back (U.S. eastern time)

Q4: How do I use this insurance?

Please refer to the following article about the policy usage:
Policy Usage: How to use it?

Q5: How do I file a claim?

Please refer to the following article concerning the claim process:
Visitor Insurance Claim Process

Q6: What information do I need to purchase this information?

Name(s), date of birth, and passport number of the visitor(s).

Q7: When I buy this plan, do I need to make the full payment at once or do I have the option of paying it on a monthly basis?

Based on the desired coverage length you have selected, you have to make the full payment at once.

Since this plan is renewable you can renew it anytime you would like to before the policy expires. There is a renewable fee of $5 that’s associated with the renewal.

Q8: Where can I find answers to other questions I have?

Please refer to the FAQ’s section of this website.  You may also want to look at the knowledge section of this website for lots of informative articles.

If you still  have questions, please call our support line toll free:  1.866.384.9104

Note: Information provided here is general in nature and may change from time to time. Your best course of action would be to refer to your policy papers/guidelines and contact the Provider for up-to-date information.