Q1: Which doctor or hospital can I go to?

The PPO provider for Liaison International is Hygeia and First Health PPO Network.  These PPO Networks are independent organizations and is recognized by all major hospitals, doctors, and health facilities. Out-of-Network expenses are also covered but we recommend going to a doctor or hospital listed under this PPO network for negotiated prices. 

You can search for doctor or hospital in this Provider Directory.

Q2: When will I receive my ID card?

The print out of the on-line buying receipt/virtual ID card is the proof of insurance and can be used as an ID card. Additionally, you will be emailed the ID card that you can print and take to the doc/hospital. Also, when filling out the online application, you have the choice of getting supplemental information and ID card in the mail. If you would like to receive the ID card and plan details by mail then make sure to choose "yes" for mailed ID card. You should receive your insurance package at your mailing address within 5-10 business days of purchase.

Q3. Does this plan have onflight coverage?

Yes, Liaison International has onflight coverage from home country to the U.S. as well as back to home country. This coverage will only apply if the flight days fall during the plan effective dates. If applicable, make sure to select the start date when the insured leaves the home country (U.S. eastern time) and select the end date the day they arrive home country on the trip back (U.S. eastern time)

Q4: How do I use this insurance?

Please refer to the following article about the policy usage:
Policy Usage: How to use it?

Q5: How do I file a claim?

Please refer to the following article concerning the claim process:
Visitor Insurance Claim Process

Q6: What information do I need to purchase this information?

Name(s), date of birth, and passport number of the visitor(s).

Q7: When I buy this plan, do I need to make the full payment at once or do I have the option of paying it on a monthly basis?

Based on the desired coverage length you have selected, you have to make the full payment at once.

Since this plan is renewable you can renew it anytime you would like to before the policy expires. There is a renewable fee of $5 that’s associated with the renewal.

Q8: I want to purchase insurance for more then one visitor. Should I purchase two separate policies for them or have a combined policy?

The benefits and cost does not differ if you buy individually or combined policies. If the visitors have different travel plans (might be coming together but leaving on different dates, etc.) it is recommended to buy separate policies.

Having separate policies gives your more flexibility in renewals and cancellations.

Q9. Has there been any changes made to Liaison International?

Yes. As of December 31, 2008 the following changes have been made to Liaison International.

1. Cheaper rates for all age groups
2. Two options for coverage.
   - Option 1: 80% for the first $5,000 and then 100% coverage up to the policy maximum
   - Option 2: 100% for the first $2,500 and then covers 80% up to the policy maximum
3. Maximum Duration for purchase and renewal of a policy is 6 months instead of 3 years

Q10. What's the difference between Liaison International and Liaison Continent?

The main difference is the coverage amount and the price, otherwise the plans are quite similar. In terms of coverage, in both plans you have two options. Liaison International Option 1 covers 80% for the first $5,000 and then 100% coverage up to the policy maximum .Option 2 covers 100% for the first $2,500 and then covers 80% up to the policy maximum. Liaison International covers 100% outside the United States.

Liaison Continent A covers 90% for the first $2,500 and then 90% for the next $5,000 and then 100% coverage up to the policy maximum. Liaison Continent B covers 75% up to the policy maximum. Liaison Continent has the same coverage in and out of the United States.

You can compare the prices on the Compare Plans Page.

Q11: I am a United States citizen or permanat resident, but live in another country. Can I purchase this insurance during my visit to the US?

No, US citizens are not eligible for tis plan.
There is another plan called "Liaison WorldWide" you should consider buying that plan which covers US Citizens living abroad but making a short trip to USA.
Checkout the details about Liaison WorldWide.

Q12: Where can I find answers to other questions I have?

Please refer to the FAQ’s section of this website.  You may also want to look at the knowledge section of this website for lots of informative articles.

If you still  have questions, please call our support line toll free:  1.866.384.9104