Q : If you have lost an ID Card?

Not a problem. Please email support@visitorscoverage.com and provide your full name (the one that appears on your application), the type of program you purchased (ie. Liaison International, RoundTrip, etc.) and your address of correspondence. Naturally, if you know your ID number, please send that information to us. Our administration department will then print another ID card and mail it to your address.

Q : If you need to file a claim.

Please email support@visitorscoverage.com and request a claim form to be faxed or mailed to your address. Be sure to reference your ID number when requesting a claim form. You can also call 866-384-9104 to request a claim form.

Q : If you would like to either renew or rewrite your insurance coverage.

If you have a renewable insurance program through SRI, such as Liaison International or Reside Prime, SRI will send a coverage extension notice to your address of correspondence, advising you that your program is ready to be renewed. If you have any other program, coverage can not be renewed, but can easily be rewritten. This means that you must complete another application and submit it to SRI along with premium. With any new application, the insurance coverage will begin with a new policy period.

Q : Whom Should I Call, for questions?

866-384-9104

For an Emergency

If you have an emergency situation while traveling outside your home country, please refer to the number on the back of your ID card. This is the number for the assistance company that is staffed 24 hours a day to properly serve you, the insured.

Q : I need to visit a Dr. or hospital whats the procedure?

If possible contact information for SRI Assist, the information can be found be below or on the back of your ID Card.
Or Online at www.specialtyrisk.com/ppo on the Internet.
In an emergency case you can go any where.
Since many facilities may not familiar with travel medical insurance and this may sometimes create unnecessary problems for insured. It is strongly advised that SRI Assist (contact SRI Assist at 800-335-0477 or 317-575-2656 during normal business hours. ) be contacted for its provider network in the US.
SRI Assist is then able to notify the network provider of benefits, coverage, and conditions in advance of the insured's arrival. It is efficient and effective, and saves the insured from many administrative hassles and places the facility in contact with the SRI claims department.

Note: If you have a schedule benefit plan like Inbound USA, then you may visit any Dr. or facility, but the claim amount is governed by as per the policy schedule and up to a fixed amount per Dr. visit. Read you policy details for such information.

Q : How to file a Claim?

1. Request a Claim Form. (Contact 866-384-9104.)
2. Fill the information asked in the form, send it along with any receipts and other information as per the form. The maiing/faxing information will be given on the form itself.
3. You will receive your claim after the claim processing.

Note: Information provided here is general in nature and may change from time to time. Your best course of action would be to refer you pocliy papers/guidlines and contact the Provider for uptodate information.