Q : Who is eligible to buy Study USA-HealthCare Insurance?

• International students studying in the U.S. who:
• are under age 55, and
• have a valid visa status in the U.S., and
• are registered and engaged in academic activities at a U.S. school, college or university.
• U.S. registered students studying outside the U.S. who are:
• under age 55, and
• registered with a U.S. school, college or university, and
• engaged in academic activities abroad (excluding home country).

Q : How will my proof of insurance be sent to me?

If you buy or renew your coverage online, your receipt and Confirmation of Insurance will be instantly emailed to you. If you buy or renew by fax or mail and provide an email address, your Confirmation of Insurance will be emailed to you. Otherwise, your Confirmation of Insurance will be sent to you via U.S. mail.

Q : I need coverage to begin as soon as possible. Is it possible for my Study USA-HealthCare policy to go into effect the day I enroll?

No, however, your policy can go into effect as soon as one day after you enroll online.

Q : Are a student’s dependents eligible for coverage?

Yes. Spouse and/or children (under age 18) of enrolled students can be enrolled for insurance with the student's initial enrollment, or within 31 days of birth, legal adoption, marriage or arrival in country of study. If your dependents are not eligible for Study USA-HealthCare, they can enroll in one of our other Plans for people outside their home country.

Q : My school requires an Insurance Compliance Form or a Waiver Form be completed as proof of my insurance. Can you complete this form for me? What should I do?

First, purchase Study USA HeathCare Insurance. After your purchase (enrollment) is complete, simply fax your school's Compliance or Waiver Form to us at (610) 537-9828. We will complete it and fax it back to your school for you. Forms received by 12:00 noon Pacific Time will be faxed back to your school by 5:00 p.m. Pacific Time, the same day.

Q : Can I buy Study USA-HealthCare if I am already studying outside my home country?

Yes. You can enroll in Study USA-HealthCare regardless of how long you have been studying outside your home country, as long as you fulfill the eligibility requirements in Question 1 above.

Q : Can I renew my coverage?

Yes, as long as you fulfill the eligibility requirements in Question 1 above.

Q : How do I renew my coverage?

Before your existing Study USA-HealthCare coverage has expired, or within 30 days following your Expiration Date, renew your current coverage using our instant secure online Renewal Form. You will be sent an email reminder to do so, beginning 3 weeks prior to your coverage Expiration Date.

Those who originally enrolled by mail or fax and did not provide an email address, can renew online or by using a print form that will be mailed to you one month prior to your current coverage Expiration Date.

Q : When I renew my coverage, can I add or remove coverage for eligible dependents?

Yes, you can add or remove coverage for eligible dependents (spouse and/or children) during your renewal.

Spouse and/or children (under age 18) of enrolled students can enroll for insurance with the student, or within 31 days of birth, legal adoption, marriage or arrival in country of study. If your dependents are not eligible for Study USA-HealthCare, you can enroll them in one of our other Plans for people traveling outside their home country.

Q : Can I go to any doctor or hospital, or must I use my school’s Student Health Center or a preferred provider from Study USA-HealthCare’s network?

For International Students Studying in the U.S.:

1. If you choose to be seen at your Student Health Center when it is equipped to treat your condition, you will receive the in-network benefit and your deductible for such incidents will be waived.
2. For other incidents, if you use a doctor or hospital in Study USA-HealthCare's large preferred provider network, MultiPlan, Inc., you will pay a lower deductible than if you go outside the network.

For U.S. Registered Students Studying Outside the U.S.: Outside the U.S., Study USA-HealthCare does not have a Preferred Provider Network.

1. You can choose to be seen at the Student Health Center or at another doctor or hospital and receive the in-network benefit.
2. If you go to the Student Health Center when it is equipped to treat your condition, your deductible for such incidents will be waived.
3. You can also use any doctor or hospital. The Emergency Assistance Company can help you locate a doctor or hospital in the country where you are studying.

Q : Will my deductible be waived if my school has no Student Health Center?

Yes, as long as medical services are received from a MultiPlan Preferred Provider Network member.

Q : Does Study USA-HealthCare cover Pre-Existing Conditions?

Pre-Existing Conditions are defined by the policy as "an injury, illness or condition which was contracted or which first manifested itself, or for which a licensed physician was consulted; or for which treatment or medication was prescribed, within 6 months prior to the effective date of the Covered Person's coverage under this Program. Pre-Existing Conditions shall be excluded from coverage for a period of 6 months following the effective date of coverage under this program. A Covered Person must be continuously insured." See Study USA-HealthCare's complete list of Policy Exclusions in the plan details section.

Q : Does Study USA-HealthCare cover pregnancy?

Yes, it covers the pregnancy of an insured student or enrolled spouse if the pregnancy begins during the coverage period. It does not cover the pregnancy of a dependent child.

Q : Will my Study USA-HealthCare policy cover me if I travel outside the U.S.?

Yes. Study USA-HealthCare covers the insureds worldwide, except in your home country, as long as you fulfill the requirements in Question 1 above.

Q : Is a network provider located in my area?

Most likely. For a complete listing of MultiPlan Network participants please contact MultiPlan, Inc. at 800-557-6794 or visit www.multiplan.com. On the MultiPlan Web site:

1. Click the SEARCH THE NETWORKS button
2. Click on the MultiPlan PPO logo
3. Then perform your search by choosing Find a Healthcare Facility or Find a HealthCare Practitioner.

Q : How will I receive care at In-Network level if there are no Network providers in my area?

If there is no MultiPlan provider qualified to provide the care needed within a 50 mile radius of your residence, you can choose to be treated outside the Network by a non-MultiPlan provider. In this situation, benefits will be paid at in-network level.

Q : After graduation, I plan to remain in the U.S. for practical training. Am I still eligible for coverage under Study USA-HealthCare?

No. Once you graduate and are no longer attending school, you are no longer eligible for Study USA-HealthCare. You should instead enroll in an insurance Plan for Visitors to the U.S.

Q : After I submitted my Enrollment online, I realized I entered the wrong Effective Date. What should I do?

Send any corrections to us in writing by email to: support@visitorscoverage.com, or by fax or mail and we will confirm the changes. When sending correspondence, please include a daytime phone number and reference your Transaction Number.

Contact Information:
Email: support@visitorscoverage.com
Fax: 408 6257820
Mail: Maxn Insurance Services, 355, W Olive Ave. suite #205 Sunnyvale , CA 94086

Note: Information provided here is general in nature and may change from time to time. Your best course of action would be to refer you pocliy papers/guidlines and contact the Provider for uptodate information.