Visit USA Insurance FAQs |
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Q1: Who is eligible for Visit USA-HealthCare Plan?
Visit USA-HealthCare is available to Non-U.S. residents while visiting the United States. Coverage is available for the main insured party and spouse; unmarried adult dependent children; or for children traveling alone.
This plan is suitable for business and leisure travelers, international exchange students, tourists, holiday travelers and church or missionary travelers.
The minimum coverage period is 15 days and the maximum coverage period is 364 days.
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Q2: Can I renew Visit USA plan?
The Visit USA-HealthCare plan cannot be renewed. However, you may purchase another policy if you find you need additional coverage. Simply re-enroll in Visit USA-HealthCare prior to the expiration date of the first policy. The "Requested Effective Date" should be one day after the first policy's expiration date. |
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Q3: Can I cancel the Visit USA plan?
Yes, you can . Any refunds are subject to a $25 processing fee. After the plan effective date, only the unused portion of the plan cost will be refunded for members who have no claims. |
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Q4. What is a deductible? Is the deductible per incident or per policy period?
The deductible is the initial amount that you, the Insured person, pay before the insurance pays for covered expenses. Visit USA-HealthCare's deductibles are per policy period. Once the deductible is met, Visit USA-HealthCare will pay 90% of covered medical expenses up to $10,000, then 100% of reasonable and customary charges up to the plan limit. Visit USA-HealthCare offers a choice of deductibles: $0 , $250, $500, $1000, per Certificate Period. Lower the deductible, the higher the cost of insurance. In addition to the above choice of deductibles, there is also a $250 Emergency Room CO Pay which will be waived if admitted to the hospital. Also there is $50 co-payment, for urgent care service.
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Q5. Does this plan cover any pre-existing conditions?
No, Except charges resulting directly from an Acute Onset of Pre-existing Condition up to a limit of $10,000 for person up to age 64, age 65 and over $2500.
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Q6: Which doctor or hospital can I go to?
This plan does not have any PPO network. You can go to any doctor of your choice. |
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Q7: If I need care will I have to pay up front for my medical expenses?
You may have to pay for medical care depending on the medical facility being used. If the medical facility requires payment up front, you then submit a claim for reimbursement, less your chosen deductible. While not a guarantee, payments for large expenses such as Emergency Medical Evacuations are typically coordinated and paid by the Insurance Company's Assistance Service.
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Q8: What information do I need to purchase this insurance?
Name(s), date of birth, and passport number of the visitor(s). |
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Q9. I want to purchase insurance for more than one visitor. Should I purchase two separate policies for them or have a combined policy?
The benefits and cost does not differ if you buy individually or combined policies. If the visitors have different travel plans (might be coming together but leaving on different dates, etc.) it is recommended to buy separate policies. Having separate policies gives you more flexibility in renewals and cancellations. |
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Q10. When will I receive my ID card?
If you enroll online, your receipt and Confirmation of Insurance will be sent to you instantly to your e-mail. You can print and cut the paper ID card for your record and use it in the event you go to Doctor or hospital.
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Q11: How do I use this insurance?
Please refer to the following article about the policy usage: How to use Visitor Insurance? |
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Q12: Where can I find the claim information?
Please refer to the following article for the claim process: Visitor Insurance Claim Process
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Q13: Where can I find answers to other questions I have?
Please refer to Visitors Insurance FAQs section.
Learn more from informative articles at Visitor Insurance Information section.
If you still have questions, please email us at support@visitorscoverage.com or call our support line toll free: 1.866.384.9104. Business Hours: Mon - Fri 8:30am- 5:30pm PST. |