Collegiate Care Preferred

Q: Do I have to be a full-time student to purchase your Collegiate Care Insurance?

Yes, to be eligible for Student Secure you must be Undergraduate - registered for and attending classes on full-time basis; Graduate Student; Scholar or researcher who is invited by an educational organization; Student involved in education, educational activities, or research related activities.
Students must actively attend classes for at least the first 31 calendar days after the date for which coverage is purchased.

Q: Are a student's dependents eligible for coverage?

Your spouse and dependent children are also eligible for coverage if accompanying you and
enrolled on your policy.

Q: When I apply online, when do I get my fulfillment?

Your fulfillment is your policy information. When you apply online for your policy, your fulfillment will be available in your Web browser immediately following the successful purchase of the plan. A copy of the fulfillment will also be sent to the e-mail address you provided on the application. Your fulfillment will include: a summary of benefits, name(s) of policy member(s), ID cards, receipt, and the description of coverage.

Q: Can I renew my coverage?
Yes, you can renew the coverage up to 1 year. You must actively attend classes for at least the first 31 calendar days after the date for which coverage is purchased and be enrolled in class at each renewal. Only monthly renewal is possible

Q: Does Collegiate Care Insurance cover Pre-Existing Conditions?

After 12 months of continuous coverage, Collegiate Care will provide benefits for pre-existing condition. If you receive treatment or service for a Pre-Existing Condition: a) No benefits will be paid for such condition until the day after a 12 consecutive month period has passed from your effective date; and b) The plan will pay only for Covered Expenses incurred after such 12 consecutive month period.

The Pre-existing Condition Waiting Period will be reduced by the aggregate period of credible coverage if the Credible Coverage was continuous to a date not more than 63 days before the Effective Date of coverage. Payment will be in accord with the provisions of this plan. If you have a lapse in coverage for more than 63 days, the Pre-existing Condition Waiting Period will have to be satisfied again

Q: After I submitted my Enrollment online, I realized I entered the wrong personal information. What should I do?

Send any corrections to us in writing by email to: support@visitorscoverage.com, or by fax or mail and we will confirm the changes. When sending correspondence, please include a daytime phone number and reference your Transaction Number.
Contact Information: Email: support@visitorscoverage.com
Fax: +1 (408) 496-1090
Mail: Maxn Insurance Services, 2350, Mission College Blvd., Suite 1140, Santa Clara, CA 95054, USA
Note: Information provided here is general in nature and may change from time to time. Your best course of action would be to refer you policy papers/guidelines and contact the Provider for update information.