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Discovery Policy Claims

Which doctor or hospital can you go to?

If you need to seek medical treatment during your trip, please contact battleface for a referral to a local doctor or hospital.

How much coverage does it offer?

Read your policy document carefully to know the limits, benefits, and exclusions. In some cases, pre-certification may be required.

Payment and Claim process?

For trip insurance plans, direct billing is never guaranteed. The billing process is the discretion of the providers. Depending on their billing practices, the providers can either directly bill the insurance company or send the bills to the insured person. They could also ask you to pay up front, and get reimbursed from the insurance company. Regardless of the billing process, you should always report and file a claim after receiving services. Claims must be reported and submitted to the insurance administrator battleface, within 90 days from the date of service received.

Reporting and filing the claim:

All claims must be submitted in writing along with supporting documents and receipts. Supporting documents include the insured's ID, copy of passport, copies of all receipts, bills, itemized services, and a cover letter.

Contact Information for Discovery

battleface Logo File a claim
Contact Information

Battleface Claims
PO Box 211879
Dallas, TX 75211

+1 (855) 998 2928

Check Status

+1 (855) 998 2928 (US & CAN)
+1 (571) 500 1540 (International)

File/View Claims


Plan features listed here are high level, provided for your convenience and information purpose only. Please review the Evidence of Coverage and Plan Contract (Policy) for a detailed description of Coverage Benefits, Limitations and Exclusions. Must read the Policy Brochure and Plan Details for complete and accurate details. Only the Terms and Conditions of Coverage Benefits listed in the policy are binding.