VisitorSecure Insurance: Claims Process and Information

Which doctor or hospital can you go to?

VisitorSecure Insurance has a PPO network and provider is FirstHealth / Coventry. It is recommended to go to a doctor or medical facility within the providers network to take the advantage of plan benefits and for easier claims process or negotiated rates.

How much is covered and what are the benefits?

Read your policy document [Description of Coverage] carefully to know the limits, benefits, and exclusions. In some cases, pre-certification may be required.

Payment and Claim process?

For traveler insurance plans, direct billing is never guaranteed. The billing process is the discretion of the providers. Depending on their billing practices, the providers can either directly bill the insurance company HCC Medical Insurance Services, or send the bills to you. They could also ask you to pay up front, and get reimbursed from the insurance company. The claim process is mandatory, whether the providers directly bill HCCMIS or ask you to pay. You would need to report and file claims with HCCMIS within 90 days of taking the services.

Reporting and filing the claim:

All claims must be submitted in writing along with supporting documents and receipts.
Supporting documents include the ID of insured, copy of insured's passport, and copies of all receipts, bills, itemized services, and a cover letter.

Contact Information For VisitorSecure Insurance

  • Att. Claims Department,HCC Medical Insurance Plans, P.O. Box 2005,
    Farmington Hills, MI 48333-2005
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To learn about the claims process, please visit our support section - Visitors Insurance Claims Procedure


Information provided here is high level, provided for your convenience and information purpose only. Please review the Evidence of Coverage and Plan Contract (Policy) for a detailed description of Coverage Benefits, Limitations and Exclusions. Must read the Policy Brochure and Plan Details for complete and accurate details. Only the Terms and Conditions of Coverage Benefits listed in the policy are binding.