VisitorSecure Insurance: Claims Process and Information

Which doctor or hospital can you go to?

VisitorSecure Insurance is a limited coverage plan and does not participate in any PPO Network. You can go to any doctor, hospital or provider of your choice.

How much is covered and what are the benefits?

Read your policy document [Description of Coverage] carefully to know the limits, benefits, and exclusions. In some cases, pre-certification may be required.

Payment and Claim process?

For traveler insurance plans, direct billing is never guaranteed. The billing process is the discretion of the providers. Depending on their billing practices, the providers can either directly bill the insurance company Tokio Marine HCC - MIS Group, or send the bills to you. They could also ask you to pay upfront and get reimbursed from the insurance company. The claim process is mandatory, whether the providers directly bill Tokio Marine HCC - MIS Group or ask you to pay. You would need to report and file claims with Tokio Marine HCC - MIS Group within 90 days of taking the services.

Reporting and filing the claim:

All claims must be submitted in writing along with supporting documents and receipts.
Supporting documents include the ID of insured, copy of the insured's passport, and copies of all receipts, bills, itemized services, and a cover letter.

Contact Information For VisitorSecure Insurance

  • Att. Claims Department, Tokio Marine HCC - MIS Group Plans, P.O. Box 2005,
    Farmington Hills, MI 48333-2005
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To learn about the claims process, please visit our support section - Visitors Insurance Claims Procedure


Information provided here is high level, provided for your convenience and information purpose only. Please review the Evidence of Coverage and Plan Contract (Policy) for a detailed description of Coverage Benefits, Limitations and Exclusions. Must read the Policy Brochure and Plan Details for complete and accurate details. Only the Terms and Conditions of Coverage Benefits listed in the policy are binding.