VisitorSecure Insurance: Claims Process and Information

Which doctor or hospital can you go to?

VisitorSecure Insurance is a limited coverage plan and does not participate in any PPO Network. You can go to any doctor, hospital or provider of your choice.

How much is covered and what are the benefits?

Read your policy document [Description of Coverage] carefully to know the limits, benefits, and exclusions. In some cases, pre-certification may be required.

Payment and Claim process?

For traveler insurance plans, direct billing is never guaranteed. The billing process is the discretion of the providers. Depending on their billing practices, the providers can either directly bill the insurance company WorldTrips, or send the bills to you. They could also ask you to pay upfront and get reimbursed from the insurance company. The claim process is mandatory, whether the providers directly bill WorldTrips or ask you to pay. You would need to report and file claims with WorldTrips within 90 days of taking the services.

Reporting and filing the claim:

All claims must be submitted in writing along with supporting documents and receipts.
Supporting documents include the ID of insured, copy of the insured's passport, and copies of all receipts, bills, itemized services, and a cover letter.

Contact Information For VisitorSecure Insurance

  • Att. Claims Department, WorldTrips P.O. Box 2005,
    Farmington Hills, MI 48333-2005
Check Status

To learn about the claims process, please visit our support section - Visitors Insurance Claims Procedure