Need help?

Active policy holders are encouraged to submit all policy renewals, corrections, or cancellations online through your account for timely processing.

Sign in to your account

Talk to a Licensed Insurance Specialist:

+1 (866) 384-9104

7:00AM - 6:00PM PT (Mon-Fri) Open

Other ways to reach us:

Talk to a Licensed Insurance Specialist:

+1 (866) 384-9104

7:00AM - 6:00PM PT (Mon-Fri) Open

Other ways to reach us:

Got questions? Ask Luna!

Our smart chatbot Luna is ready to assist you 24/7 and will have answers to many of your questions.

VisitorsCoverage logo

Travel Insurance Claims Assistance Hub

Reclaim your peace of mind

When the unexpected happens, we've got you covered.

VisitorsCoverage wants you to have the trip of a lifetime. Unfortunately, our travels don't always go as we hoped. If you need to file a claim our Claims Assist Specialists are here to help you navigate every step of the process. We care about keeping our travelers safe and secure because we're travelers too.

Reclaim your peace of mind

File a claim with the insurance company

Once you submit the claim directly to your insurer, we're here to assist you if you need further help.

Learn more

Submit your Claims Assistance Request

Need a status update? Not sure which documents to send? Our Claims Assist Specialists will take the guesswork out of the process so you can rest easy.

Learn more

We'll connect with the insurance company

Due to HIPAA regulations, VisitorsCoverage can't access claim details directly. Instead, we'll contact the insurance company, send you updates and do what we can to expedite the process

Count on us to find a solution

Your dedicated Claims Assist Specialists will be right there with you to make sure the insurance company has what they need to process your claim

Why Trust VisitorsCoverage?

If you have travel insurance, you'll never fly solo. VisitorsCoverage is here for you if your trip hits a snag. Our team of dedicated Claims Assist Specialists will simplify the claims process and give you the peace of mind you deserve.

Our Claims Process

VisitorsCoverage believes filing travel insurance claims should be a straightforward, stress-free process. Whether you need to file, update, or appeal a claim, we've got you covered.

Submit supporting documents and arrange for your provider to send medical records directly to the insurance company within 90 days.

It may take several weeks to a few months for your insurance company to process your claim.

Once your claim is approved, you will be reimbursed. However, if it is denied, you have the option to appeal.

Filing claims doesn't have to be complicated. We're here to simplify the process.

Top 5 Reasons Why Claims are Denied

Not obtaining proof of incident

Not saving necessary medical documents (medical bills, receipts, physician statements, etc)

Filing a claim for something that is not covered

Waiting too long after the incident to notify your insurance provider

Waiting too long to submit the claim form

over90%

of claims issues are caused by miscommunication and unrealistic expectations

less than10%

of claims are denied for other reasons

Our Pledge to be Your Advocate

Our claims assistance pledge is straightforward and rooted in our deep appreciation for our customers.

Award-Winning Service
Trust
100% Transparency
Simplicity

Contact Our Award-Winning Claims Assist Team

Sign in to your account

More About Claims

We understand insurance claims can be daunting. To learn more, check out the articles and videos below.

Visitors Insurance: Insurance Usage, Claims, Refund/Cancellations
Information on claims, refund, cancellation and support for visitor insurance, and other policy management related questions.
How to Receive Medical Care in America
If you've already purchased visitors insurance for the U.S., you're probably wondering what the process of actually using your coverage looks like. VisitorsCoverage will walk you through it.
Why Insurance Claims are Frustrating: Most Common Claim Mistakes
Here are some of the most common claim mistakes you'll want to avoid.
Real Claims, Real Stories

Awards and Recognition

We have received numerous prestigious awards and accolades from travel industry's top panels, including the recent 2020 Magellan Silver Award for Innovation, the 2021 Elliot Advocacy Readers' Choice award for best travel insurance website and nominated Finalist in the 2020 ITIJ Insurtech Initiative of the Year Award.

globee awards gold winnerbronze 2021 stevie awardexcellence customer service awarditij award2020 finalist logotravel weekly magellan silver award logoelliot advocacy award logo