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When the unexpected happens, we've got you covered.

VisitorsCoverage wants you to have the trip of a lifetime. Unfortunately, our travels don't always go as we hoped. If you need to file a claim our Claims Assist Specialists are here to help you navigate every step of the process. We care about keeping our travelers safe and secure because we're travelers too.

Steps to reclaim your peace of mind

File a claim with the insurance company

Once you submit the claim directly to your insurer, we're here to assist you if you need further help.  Learn more

Submit your Claims Assistance Request

Need a status update? Not sure which documents to send? Our Claims Assist Specialists will take the guesswork out of the process so you can rest easy.  Learn more

We'll connect with the insurance company

Due to HIPAA regulations, VisitorsCoverage can't access claim details directly. Instead, we'll contact the insurance company, send you updates and do what we can to expedite the process

Count on us to find a solution

Your dedicated Claims Assist Specialists will be right there with you to make sure the insurance company has what they need to process your claim

Our Pledge to be Your Advocate

Our claims assistance pledge is straightforward:

  • Award-Winning Service
  • 100% Transparency
  • Trust
  • We make it simple

Why trust VisitorsCoverage?

If you have travel insurance, you'll never fly solo. VisitorsCoverage is here for you if your trip hits a snag. Our team of dedicated Claims Assist Specialists will simplify the claims process and give you the peace of mind you deserve.

Claims Process

VisitorsCoverage believes filing travel insurance claims should be a straightforward, stress-free process.
Whether you need to file, update, or appeal a claim, we've got you covered.

Submit supporting documents and arrange for your provider to send medical records directly to the insurance company within 90 days.

It may take several weeks to a few months for your insurance company to process your claim.

Once your claim is approved, you will be reimbursed. However, if it is denied, you have the option to appeal.

Filing claims doesn't have to be complicated. We're here to simplify the process.

Top 5 Reasons Why Claims are Denied

Not obtaining proof of incident

Not saving necessary medical documents (medical bills, receipts, physician statements, etc)

Filing a claim for something that is not covered

Waiting too long after the incident to notify your insurance provider

Waiting too long to submit the claim form




of claims issues are caused by miscommunication and unrealistic expectations

Less than


of claims are denied for other reasons

Real claims, Real stories

Rated 4.8 / 5 based on 3,576 reviews. Showing our 5 star reviews.

Contact Our Award-Winning Claims Assist Team

Awards and Recognition

We’ve received numerous prestigious awards and accolades from travel industry’s top panels, including the 2021 Gold Globee for Company Innovation of the Year, the Bronze Stevie Award for Customer Service Team of the Year, and a 2021 Business Intelligence Group’s Excellence in Customer Service Award for Transformation of the Year.

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