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Travel Insurance Claims Assistance Hub

Reclaim your peace of mind

When the unexpected happens, we've got you covered.

VisitorsCoverage wants you to have the trip of a lifetime. Unfortunately, our travels don't always go as we hoped. If you need to file a claim our Claims Assist Specialists are here to help you navigate every step of the process. We care about keeping our travelers safe and secure because we're travelers too.

Reclaim your peace of mind

File a claim

Once you submit the claim directly to your insurer, we're here to assist you if you need further help.

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Submit your Claims Assistance Request

Need a status update? Not sure which documents to send? Our Claims Assist Specialists will take the guesswork out of the process so you can rest easy.

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We'll connect with the insurance company

Due to HIPAA regulations, VisitorsCoverage can't access claim details directly. Instead, we'll contact the insurance company, send you updates and do what we can to expedite the process

Count on us to find a solution

Your dedicated Claims Assist Specialists will be right there with you to make sure the insurance company has what they need to process your claim

Why Trust VisitorsCoverage?

If you have travel insurance, you'll never fly solo. VisitorsCoverage is here for you if your trip hits a snag. Our team of dedicated Claims Assist Specialists will simplify the claims process and give you the peace of mind you deserve.

Our Claims Process

VisitorsCoverage believes filing travel insurance claims should be a straightforward, stress-free process. Whether you need to file, update, or appeal a claim, we've got you covered.

Submit supporting documents and arrange for your provider to send medical records directly to the insurance company within 90 days.

It may take several weeks to a few months for your insurance company to process your claim.

Once your claim is approved, you will be reimbursed. However, if it is denied, you have the option to appeal.

Filing claims doesn't have to be complicated. We're here to simplify the process.

Top 5 Reasons Why Claims are Denied

Not obtaining proof of incident

Not saving necessary medical documents (medical bills, receipts, physician statements, etc)

Filing a claim for something that is not covered

Waiting too long after the incident to notify your insurance provider

Waiting too long to submit the claim form


of claims issues are caused by miscommunication and unrealistic expectations

less than10%

of claims are denied for other reasons

Our Pledge to be Your Advocate

Our claims assistance pledge is straightforward and rooted in our deep appreciation for our customers. This service is provided to you at no additional cost.

Award-Winning Service
100% Transparency

Contact Our Award-Winning Claims Assist Team

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More About Claims

We understand insurance claims can be daunting. To learn more, check out the articles and videos below.

Learn more about how to use your visitors insurance plan to receive medical care in the United States.
Find out if travel insurance covers medical expenses and what to do if uninsured. Learn about travelers insurance gap coverage and handling unpaid medical bills.
Here are some of the most common claim mistakes you'll want to avoid.
Information on claims, refund, cancellation and support for visitor insurance, and other policy management related questions.
Learn about how to effectively file a claim for your visitors insurance using good communication from your service provider to your insurance company.
Has your travel insurance claim been denied? If so, learn tips and tricks on how to write an effective appeal to have your claim reconsidered.
Learn all about how to read your visitors insurance EOB, or explanation of benefits, which helps breakdown your insurance claims.
Learn how to track the status of your visitors insurance claim for top visitors insurance companies.
Real Claims, Real Stories

Awards & Recognition

Every accolade we earn reaffirms our commitment to simplifying travel insurance. These honors fuel our dedication, spur our pursuit of excellence, and drive us to continually elevate the travel insurance journey for our customers. Our recent achievements include two Gold 2024 Titan Business Awards for Sustainability Initiative of the Year and Insurance Provider and Services, as well as a Silver Titan Business Award for Insurance Business Website. In 2023, we were proudly recognized as an InsurTech100 company by FinTech Global. Discover our complete awards portfolio.

2024 Titan Business Awardsbig awards for business 20232023 Titan Business Awards2023 ITIJ Award Finalist2023 Gold Magellan Award2023 InsurTech100 Innovative Technology award