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Travel and Visitor Insurance Claims Process

Claims Process Overview

Filing a claim can be confusing, but we're here to help. Our step-by-step guide will take you through the entire claims process. You’ll find essential information for policyholders and learn about the necessary steps to file a claim successfully. From finding the insurance administrator to claims status, navigate the claims process with confidence!

To get reimbursed for covered benefits, you may need to file a claim with the policy administrator by following these steps below:


Log into your VisitorsCoverage customer account to find your insurance administrator’s contact information and claims forms.


Gather necessary documents such as copies of your passport, medical bills and receipts.


Fill out and submit the claim form and additional documents to your insurance administrator. File a claim each time you use your policy, regardless of whether you paid upfront or not.


The insurance administrator will review the claim, which can take anywhere from several weeks to a few months. You can check the status of your claim by logging into your insurance administrator’s account.


If your claim is approved, you'll be reimbursed via the payment method selected on your form. If your claim is denied, review the Explanation of Benefits (found in your insurance administrator account) to determine if there is any missing information needed to review your claims.


If their review is complete and you disagree with the outcome, you'll have the option to appeal.

Filing claims can be stressful, but we can help

If you need to file a claim our Claims Assist Specialists are here to help you navigate every step of the process.

Learn more about Claims Assistance

Find claims contact information and forms

Depending on the policy, you may be able to file your claim the following ways: online, regular mail, or by fax. Before you file your claim, you should confirm the acceptable ways for claims submission.

View/File claims

Email address

Phone number

Downloadable claims forms


Fax number

How to file a claim

Depending on the policy, you may be able to file your claim the following ways: online, regular mail, or by fax. Before you file your claim, you should confirm the acceptable ways for claims submission.

  • If you have your policy ID, submit below to view your specific claim instructions.
  • Your policy ID will vary depending on your insurance administrator. Check your confirmation email for a copy of your ID card for reference.
  • If you do not have your policy ID, click here to view claim contact information for all plans.
Policy ID

Disclaimer: Claims are processed and handled directly by your insurance administrator. VisitorsCoverage does not have direct access to claims information and specific details due to HIPAA regulations.

Getting assistance with an existing claim?

Sign in for help with your existing claimSign in for help with your existing claimNeed Help With Your Existing Claim?
Although the insurance company determines whether a claim will be paid and how much will be paid, VisitorsCoverage may be able to help resolve certain discrepancies or expedite your claims. Please sign in to your account to submit a claims assistance request.
Sign in to your account
Check Claims Status Check Claims Status
To get regular status updates, you'll need to contact the insurance administrator directly. Contact your insurance administrator.

Claims FAQs

Claims FAQs

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Plan features listed here are high level, provided for your convenience and information purpose only. Please review the Evidence of Coverage and Plan Contract (Policy) for a detailed description of Coverage Benefits, Limitations and Exclusions. Must read the Policy Brochure and Plan Details for complete and accurate details. Only the Terms and Conditions of Coverage Benefits listed in the policy are binding.