Travel Insurance Claims Procedure and Forms

Filing claim may seem nerve racking but we are here to guide you through this process, answer all the frequently asked questions and demystify the process. If you're familiar with the process, click here to access insurance claims contact information directly.

Claims Process Overview

To get reimbursed for covered medical expenses, you'll need to file a claim with your insurance administrator by keeping the following in mind.

  • Send the completed claim form, copies of your passport, medical bills and receipts to your claims administrator. Make sure to keep copies of your documents and file your claim as soon as possible.
  • The insurance administrator will review the claim, which can take anywhere from several weeks to a few months.
  • If your claim is approved, you'll be reimbursed via the payment method selected on your form. If your claim is denied, you'll have the option to appeal.

Option 1: If you have your policy ID, submit below to view your specific claim instructions.

Option 2: If you do not have your policy ID, click here to view claim contact information for all plans.

Primary's Policy ID:
Plan Name:

There are two ways a claim is filed with the insurance provider.

  1. For services which your provider billed directly to your insurance company, you do not need to file a claim as long as proof of insurance was provided at the time of service. If you would like to contact the insurance company directly, click here to view their contact information.
  2. If you paid the medical expenses or services out of pocket and would like to file a claim, please follow the directions below.
Step 1 Download and complete the Claim Form
Step 2

Gather the following documents and make a copy of them:

  • Clear copy of passport.
  • Copy of I-94 (if applicable).
  • Copies of all receipts.
  • Copies of bills, and itemized services.
  • Cover letter (brief letter with special instructions, if any).
Step 3

Follow the directions on the claim form to submit your claim application and supporting documents. Most accept submissions online, via email or by postal mail.

Tip:

It's important to file claims as soon as possible. Most insurance providers expect the claims to be filed in 90 days or less.

Claim processing time:

It usually takes several weeks to a few months for the claims to be processed and resolved. You can check the status of your claims by logging into the insurance providers site or calling them directly. You will find the contact information below.

Seven Corners Plans

Underwriter: Lloyd's of London
Download Claim Form
Download Claim Form
Send Claim Form To:
Check Status
Effective April 15, 2021,Tokio Marine HCCMIS will undergo a new company name. The new company name WorldTrips will be on new purchases made on or after April 15, 2021. Click here for more details

WorldTrips Insurance Plans

Underwriter: Lloyd's of London and Tramont Insurance Company
Download Claim Form
Download Claim Form
Send Claim Form To:

IMG Global Insurance Plans

Underwriter: Sirius International
Download Claim Form
Download Claim Form
Send Claim Form To:
  • Claims Department,International Medical Group, Inc. Attn: Claims Department P.O. Box 9162,
    Farmington Hills, MI 4833
  • 317-655-4505
  • insurance@imglobal.com
Check Status

USI Affinity Travel Insurance Services (TIS) Plans

Underwriter: Sirius International
Download Claim Form
Download Claim Form
Send Claim Form To:
Check Status

Global Underwriters Plans

Underwriter: Allied World Assurance Company (Europe) dac.
Download Claim Form
Download Claim Form
Send Claim Form To:
Check Status

HTH Worldwide Insurance Plans

Underwriter: 4Ever Life Insurance Co.
Download Claim Form
Download Claim Form
Send Claim Form To:
Check Status

Petersen International Underwriters (PIU) Plans

Underwriter: Lloyd's of London
Download Claim Form
Download Claim Form
Send Claim Form To:
  • International Risk Management Group, P.O. Box 2104, Doylestown, PA 18901
  • 215-794-1498
  • piu@piu.org
Check Status

Trawick International Plans

Send Claim Form To:
  • Co-ordinated Benefit Plans, LLC on Behalf of Global Benefits Group PO Box 2069, Fairhope AL 36533
Check Status
Send Claim Form To:
  • Co-ordinated Benefit Plans, LLC on Behalf of Crum and Forster SPC PO Box 2069,
    Fairhope AL 36533
Check Status
Send Claim Form To:
  • Co-ordinated Benefit Plans, LLC On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies P.O. Box 26222, Tampa, FL 33623
Check Status

INF Visitor Insurance Plans

Underwriter: Lloyd's of London
Download Claim Form
Download Claim Form
Send Claim Form To:
  • Administrative Concepts, Inc. (ACI) 994 Old Eagle School Rd., Suite 1005, Wayne, PA 19087-1706
  • 610-293-9299
  • aciclaims@visit-aci.com
Check Status

TravelSafe

Underwriter: United States Fire Insurance Company
Contact:
  • Toll Free U.S. Only: 1-877-539-6729
    Direct: 1-727-475-2808

Travel Insured

Underwriter: United States Fire Insurance Company
Submit Claim Online From Travel Insured Website
Submit Claim Online From Travel Insured Website

Travelex Insurance Services Inc

Underwriter: Berkshire Hathaway Specialty Insurance Company
Submit Claim Online From Travelex Insurance Services Inc Website
Submit Claim Online From Travelex Insurance Services Inc Website

Check Claims Status

To get regular status updates, you'll need to contact the plan administrator directly. VisitorsCoverage does not have direct access to claims information and specific details due to HIPAA regulations. Contact your Plan Administrator.

Need Help With Your Existing Claim?

Although the insurance company determines whether a claim will be paid and how much will be paid, VisitorsCoverage may be able to help resolve certain discrepancies or expedite your claims. Please sign into My Policy to submit a claims assistance request.

You'll need to file a reimbursement claim. Follow the above mentioned steps. If your insurance company determines that your claim is valid, you'll be reimbursed.
Yes. When filling out the claim form, put your name and information in the claimant information section. If there is no separate space for claimant information, you can include a cover letter with this information.
Yes. This will speed up the claims process. It is advisable to file a claim and inform your plan administrator within 20-90 days depending on policy terms and conditions To learn more, refer to Why do you need to file a claim?
Depending on the various factors, including specific insurance company rules, the insurance company can make the payment directly to the hospital/doctor/facility or may reimburse the payment to the insured for all approved and qualified claims as per the insurance plan.
After receiving treatment or paying for covered trip expenses, you should file a claim with the insurance company. You will need to fill out a claim form and submit it to the insurance company. Upon verification and approval of the claim, the insurance company can reimburse the payment. Claim handling, filing process, and contact number can also be found on the insurance policy documents.
The time taken to process the claim may vary from case to case since it involves information verification and other manual administrative tasks. It can take anywhere from a few weeks to more than a month. You can follow up with the insurance claim department to check the progress of your claim. The contact number and other claim information can be found on the ID card.