Pre-existing Coverage (limits apply*)
Safe Travels Complete
Comprehensive A.M. Best Rating: A
Comprehensive A.M. Best Rating: A
Safe Travels Complete (A.M. Best Rating: A) is a comprehensive travel medical insurance plan for non-U.S. citizens and residents visiting the United States. It provides broad medical coverage for eligible illnesses, injuries, and pre-existing conditions, along with emergency medical evacuation, travel assistance, and access to the UnitedHealthcare PPO network, making it an excellent choice for seniors and travelers seeking enhanced protection. Coverage is available from 90 days to 364 days.
While in the United States, after the deductible is satisfied within the United Healthcare PPO network, the plan pays 80% of eligible medical expenses up to the selected policy maximum. Outside of the PPO network, the plan pays 60% of eligible medical expenses up to the selected policy maximum.
Safe Travels Complete includes coverage for eligible pre-existing conditions up to the selected policy maximum, subject to the applicable deductibles and policy terms.
Review the Safe Travels Complete policy documents for complete coverage details, exclusions, eligibility requirements, and limitations.
While in the United States, after the deductible is satisfied within the United Healthcare PPO network, the plan pays 80% of eligible medical expenses up to the selected policy maximum. Outside of the PPO network, the plan pays 60% of eligible medical expenses up to the selected policy maximum.
Safe Travels Complete includes coverage for eligible pre-existing conditions up to the selected policy maximum, subject to the applicable deductibles and policy terms.
Review the Safe Travels Complete policy documents for complete coverage details, exclusions, eligibility requirements, and limitations.
Learn more about 1 optional add-on benefit available on this plan.
How Safe Travels Complete Works
After the deductible, plan pays 80% of eligible medical expenses within the United Healthcare PPO network; Outside the PPO network, plan pays 60% of eligible medical expenses up to the policy maximum
Out of Network
60%
After deductible, 60% up to Policy Maximum
PPO Network for Safe Travels Complete
Inside the USA
The PPO provider for Safe Travels Complete Insurance is United Healthcare, a network recognized by all major hospitals and healthcare facilities.
When visiting a healthcare facility, remember to mention United Healthcare as your PPO provider. Safe Travels Complete policy holders should visit providers listed within the United Healthcare directory to take advantage of in-network benefits.
Outside the USA
There is no PPO network outside the United States. If your plan allows for coverage outside of the United States, you can visit any doctor or hospital.
Key Travel Medical Insurance Benefits
Here are some of the top benefits, for your convenience*
Emergency Room
80% up to $20000
PPO Network
Medical Evacuation
Up to $20000
Hospitalization
80% of the Semi-Private Room Rate
Pre-Existing Condition
Included
Urgent Care
$25 copay, 80% up to Policy Maximum
Prescription Rx - Medicine
Up to $500
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Lab & X-Rays
80% up to policy maximum
Emergency Room
80% up to $20000
Pre-Existing Condition
Included
PPO Network
Urgent Care
$25 copay, 80% up to Policy Maximum
Medical Evacuation
Up to $20000
Prescription Rx - Medicine
Up to $500
Hospitalization
80% of the Semi-Private Room Rate
Lab & X-Rays
80% up to policy maximum
*Note: Benefit amounts shown are based on In-Network coverage. Please consult your specific policy documents for precise coverage benefits, exclusions and age limits. Optional add-on benefits are available for an additional charge.
Eligibility for Safe Travels Complete
- For non U.S. citizens traveling to the United States
- For ages 14 days to 89 years
- Coverage for a minimum of 90 days up to 364 days
- Extendable for up to 364 days
- Must purchase policy before departing home country
Medical Coverage
Medical coverage details.
Eligible Medical Expenses
In-Network
In-Network
80% up to policy maximum
Out-Network
Out-Network
60% up to Policy Maximum
Available Policy Maximums
Available Policy Maximums
Limits may vary based on age or destination of traveler
Available Deductibles
Available Deductibles
Limits may vary based on age or destination of traveler
Pre-existing Conditions
Medical coverage for Pre-existing and Acute Onset of Pre-existing Conditions.
Pre-Existing Conditions
Pre-Existing Conditions
For ages up to 69: $25,000, $30,000, $40,000, or $50,000 Maximum Benefit; subject to a $1,500, $2,000, $2,500, $5,000 or $10,000 Deductible
For ages 70-99: $20,000 Maximum Benefit; subject to a $1,500, $2,000, $2,500, $5,000 or $10,000 Deductible
For ages 70-99: $20,000 Maximum Benefit; subject to a $1,500, $2,000, $2,500, $5,000 or $10,000 Deductible
Acute onset Pre-Existing Condition
Acute onset Pre-Existing Condition
Not covered
Out-Patient
Medical treatment that does not include an overnight stay at a hospital.
Prescription Drugs / Medicines
Prescription Drugs / Medicines
Up to $500
Dr. / Physician Visit
In-Network
In-Network
80% up to policy maximum
Out-Network
Out-Network
60% up to Policy Maximum
Urgent Care
In-Network
In-Network
$25 copay, 80% up to Policy Maximum
Out-Network
Out-Network
$50 copay, 60% up to Policy Maximum
Surgical Treatment
In-Network
In-Network
80% up to policy maximum
Out-Network
Out-Network
60% up to Policy Maximum
Lab & X-rays
In-Network
In-Network
80% up to policy maximum
Out-Network
Out-Network
60% up to Policy Maximum
In-Patient
Medical treatment that includes an overnight stay at a hospital.
Hospital Room and Board
In-Network
In-Network
80% of the Semi-Private Room Rate
Out-Network
Out-Network
60% of the Semi-Private Room Rate
Dr. / Physician Visit
In-Network
In-Network
80% up to policy maximum
Out-Network
Out-Network
60% up to Policy Maximum
Surgical Treatment
In-Network
In-Network
80% up to policy maximum
Out-Network
Out-Network
60% up to Policy Maximum
Emergency Services
Hospital emergency services (certain limits may apply).
Ambulance Expenses
In-Network
In-Network
80% up to Policy Maximum
Out-Network
Out-Network
60% up to Policy Maximum
Emergency Room
In-Network
In-Network
80% up to $20,000
Out-Network
Out-Network
60% up to $20,000
Dental Coverage
Treatment for injury to or acute and spontaneous pain in sound natural teeth.
Dental Emergency
Dental Emergency
Up to $250
Travel Coverage
Travel-related coverage
US Border Entry Protection
US Border Entry Protection
Not covered
Emergency Medical Evacuation / Repatriation
Emergency Medical Evacuation / Repatriation
Up to $20,000
Return of Mortal Remains
Return of Mortal Remains
Up to $10,000
Trip Interruption
Trip Interruption
Not covered
Trip Delay
Trip Delay
Not covered
Lost Luggage
Lost Luggage
Not covered
Terrorism
Terrorism
Not covered
Personal Liability
Personal Liability
Not covered
Identity Theft
Identity Theft
Not covered
Legal Fees
Legal Fees
Not covered
Lost or Stolen Passport
Lost or Stolen Passport
Not covered
Missed Connection
Missed Connection
Not covered
Other
Other types of coverage not mentioned above.
Doctor Wellness Visit
Doctor Wellness Visit
Not covered
Preferred Rates
Preferred Rates
Not covered
Optional add-on benefits
More coverage options available for extra protection.
Pre-Existing Options
Pre-Existing Options
Pre-Existing Condition Policy Maximum The Pre-Existing Condition Policy Maximum is the maximum amount the insurance company may be willing to pay for treatment and services the policyholder receives pertaining to their existing medical conditions. The Pre-existing condition policy maximum is per injury/sickness.After the pre-existing condition policy maximum is met, the policyholder will be responsible for any remaining medical expenses for treatment and services related to their pre-existing condition. Pre-Existing Condition Deductible The Pre-Existing Condition Deductible is the amount the policyholder is responsible for paying before the insurance company begins to pay for any pre-existing covered expenses. The pre-existing deductible is per injury/sickness.
Safe Travels Complete Exclusions
What is not covered
Manage Your Policy Online
Active policy holders are encouraged to submit all policy renewals, corrections, or cancellations online through your account for timely processing.
Sign in to your accountHelpful Links
Claims Contact Information
Send Claim Form to:
Surego Administrative Services,
PO Box 2069, Fairhope, AL 36533
PO Box 2069, Fairhope, AL 36533
1.866.747-2083 or 1.251.319-4019
claims@mysurego.com
Administrator Contacts:
claims@mysurego.com
Claims Form(s):
Non-US citizens can apply for the Safe Travels Complete plan. This plan is available for individuals aged 14 days to 89 years. The Safe Travels Complete plan can be used for travel to the United States and other countries outside your home country. The plan is available to purchase for a minimum of 90 days up to 364 days. Please Note: Purchase must be done before departing your home country.
The Safe Travels Complete plan will cover the unexpected worsening of any pre-existing condition up to the stated amount on the policy. The insured is fully covered for every doctor visit, specialist visit, emergency room visit, or hospitalization up to the eligible medical maximum set forth in the policy.
You can go to any doctor or hospital of your choice. If you would like, you can choose to go in the PPO network for Safe Travels Complete plan, which is the United Healthcare PPO Network.
You can search for doctors or hospitals in this Provider Directory.
Please refer to the following article about the Safe Travels Complete policy usage: How to Use Your Visitor Insurance
Please refer to the following article concerning Safe Travels Complete's claim process: Visitor Insurance Claim Process
You are able to extend Safe Travels Complete up to the maximum coverage period of 364 days.
Yes, you can cancel and get a refund for the Safe Travels Complete plan, if you need to go back earlier than planned. The following rules apply:
A written request is required for cancellation.
If you cancel the policy before the start date, you would get the full refund back.
After the policy start date, you can get a refund only if you do not need to visit the doctor/provider while the policy is in force.
You can get the unused prorated refund beyond the initial 90-day minimum period.
$50 cancellation fee applies after the start date.
If there is any claim on file, you would not get any refund back.
A written request is required for cancellation.
If you cancel the policy before the start date, you would get the full refund back.
After the policy start date, you can get a refund only if you do not need to visit the doctor/provider while the policy is in force.
You can get the unused prorated refund beyond the initial 90-day minimum period.
$50 cancellation fee applies after the start date.
If there is any claim on file, you would not get any refund back.
You cannot remove one person from the Safe Travels Complete policy if other travelers are included. We recommend letting the current policy lapse with all travelers or canceling and repurchasing for the remaining travelers as per the policy terms.
To purchase Safe Travels Complete, you will need names, coverage duration, date(s) of birth, home country address, passport, and a valid credit card.
After enrolling in Safe Travels Complete, you will receive an email confirmation containing an attachment for ID cards, certificate of insurance and visa letter.
Safe Travels Complete will provide coverage in all eligible countries outside the U.S. for up to 30 days during the policy period.
Safe Travels Complete can cover for COVID-19 and will be treated the same as any other eligible medical condition so long as the virus is contracted after the policy effective date and you have departed from the country of residence. The Safe Travels Complete plan does not cover for the COVID-19 vaccine/booster. Safe Travels Complete will only cover for COVID-19 testing if the policyholder is experiencing symptoms and the test is ordered by an attending physician for diagnostic purposes. COVID-19 tests to meet travel requirements will not be covered.
Coverage with Safe Travels Complete will begin on the date selected and once the policyholder has left their home country.
Only the primary destination in the application will be listed on the Safe Travels Complete policy documents, but rest assured that all other eligible inputted countries will be covered during the active policy period.
Coverage on the Safe Travels Complete plan will begin on the coverage start date and once the traveler has left their home country. The coverage will end immediately once the traveler has returned to their home country or when the policy has expired.
No, your Safe Travels Complete plan won't extend or renew automatically. You have to sign into your account online and activate the extension or renewal yourself. Not all plans are extendable or renewable, so be sure to review your policy terms and conditions for eligibility.
The Safe Travels Complete plan does not offer any coverage for quarantine.
The insurance provider for Safe Travels Complete recommends that you submit any correction requests in writing as your policy is a legally enforceable document. Following receipt of the correction, we send the request to the insurance provider; normally, the updates require 3-5 business days. They are processed in the order that they are received. We advise double-checking the information on the application before completing the purchase to prevent any errors and corrections.
Have specific questions about this plan?
AI Assistant Safe Travels CompleteAI assistant can help you find specific terms and details in the policy document.
Need assistance?
Chat with LunaOur smart travel assistant, Luna, is ready to assist you 24/7. Get instant answers to your questions.
Disclaimer
Plan features listed here are high level, provided for your convenience and information purpose only. Please review the Evidence of Coverage and Plan Contract (Policy) for a detailed description of Coverage Benefits, Limitations and Exclusions. Must read the Policy Brochure and Plan Details for complete and accurate details. Only the Terms and Conditions of Coverage Benefits listed in the policy are binding.
Optional add-on benefits
Add more protection to your trip for peace of mind. You will be able to select these optional add-on benefits during the checkout process.
Pre-Existing Options
Pre-Existing Condition Policy Maximum The Pre-Existing Condition Policy Maximum is the maximum amount the insurance company may be willing to pay for treatment and services the policyholder receives pertaining to their existing medical conditions. The Pre-existing condition policy maximum is per injury/sickness.After the pre-existing condition policy maximum is met, the policyholder will be responsible for any remaining medical expenses for treatment and services related to their pre-existing condition. Pre-Existing Condition Deductible The Pre-Existing Condition Deductible is the amount the policyholder is responsible for paying before the insurance company begins to pay for any pre-existing covered expenses. The pre-existing deductible is per injury/sickness.
Disclaimer:
Optional add-on benefits available on the plan and their pricing may change on the checkout page, based on the information provided on the application form.
