How can we help?

Active policy holders are encouraged to submit all policy renewals, corrections, or cancellations online through your account for timely processing.

Sign in to your account

Talk to a Licensed Insurance Specialist:

+1 (866) 384-9104

7:00AM - 6:00PM PT (Mon-Fri) Open

Other ways to reach us:

VisitorsCoverage logo

Cancelling Your Visitors Insurance Policy

Can I Cancel My Visitors Insurance Policy?

Insurance plans available through VisitorsCoverage are generally cancellable before the policy takes effect. Refund and cancellation procedures are different for each company and some insurance policies also require a written request for cancellation. Please read the policy document and brochure that came with your plan for complete and accurate details as well as terms on cancellation before proceeding.

Please Note:

  • Once the policy goes into effect, the expiration date cannot be altered or reduced.
  • If you want to increase the length of coverage, you may do so, by using the policy renewal process and if it is permitted by the policy, and it is eligible for renewal, you may be able to do so.

Can I Change the Length of Coverage?

If you want to reduce the coverage length, it will be considered a cancellation request. You need to make a request for cancellation through your account, effective from the day you want.

Please Note:

  • Once the policy goes into effect, the expiration date cannot be altered or reduced.
  • If you want to increase the length of coverage, you may do so by using the policy renewal process and if it is permitted by the policy, and it is eligible for renewal, you may be able to do so.

How to Cancel

You can cancel your policy with the following steps:

  1. Sign in to your account using the policy number and primary insured’s date of birth.
  2. Click the plan you want to cancel to view its actions. Select Cancel. Fill out the required fields and complete cancellation.
  3. Allow a minimum of 7-10 business days for processing. Any qualified refund will go back to your original payment method.

How to Check Cancellation Status

After requesting cancellation, you can check your cancellation status with the following steps:

  1. Sign into your Account using the policy number and the primary insured’s date of birth.
  2. Find the plan you requested to cancel. There will now be a 3-step progress bar indicating where you are in the cancellation process: received, in processing, or completed.

Information about cancellation and refund policies for different insurance companies and plans:

Seven Corners Insurance

Seven Corners Insurance

If for any reason you must cancel your Seven Corners Insurance policy, you may request to do so and receive a full refund as long as your cancellation request is received prior to the policy effective date. All plans offered by Seven Corners are cancellable subject to the below provisions:

  • A full refund may be considered if requested before the policy effective date (start date).
  • Round Trip requires that you cancel your policy within 10 days of purchase (and before starting your trip).
  • Prorated refund is possible for cancellation request received after policy effective date only if no claim has been filed.
  • A cancellation fee of $25 is applicable.
WorldTrips Medical Insurance Services

WorldTrips Medical Insurance Services

If you are not satisfied with your WorldTrips Insurance plan, you may cancel your policy by submitting a cancellation request through your account. All plans offered by WorldTrips are cancelable subject to the below provisions:

  • A full refund can be considered if requested before the policy effective date (start date).
  • Prorated refund is possible for cancellation request received after policy effective date only if no claim has been filed.
  • A cancellation fee of $25 is applicable.
International Medical Group (IMG) Insurance

International Medical Group (IMG) Insurance

Customers who are for any reason not satisfied with their IMG Insurance policy may request to cancel the policy through their account. All plans are cancelable subject to the below provisions:

  • A full refund may be considered if requested before the policy effective date (start date).
  • Prorated refund is possible for Visitors Care Plan cancellation request received after policy effective date only if no claim has been filed. A cancellation fee of $25 is applicable.
  • Prorated refunds are considered for Patriot series plans if the cancellation request is received after policy effective date and no claim has been filed. A cancellation fee of $50 is applicable.
  • If you have filed claims, your premium is non-refundable.
Travel Insurance Services

Travel Insurance Services

If you are not satisfied with your TIS insurance policy, you may request to cancel your policy by making a written request before the policy effective date. TIS does not offer refunds for cancellation requests received after the policy effective date, and partial refunds are not available. All plans offered by TIS are cancellable subject to the below provisions:

  • A full refund can be considered if requested before the policy effective date (start date).
  • Prorated refund is possible for cancellation request received after policy effective date only if no claim has been filed.
  • A cancellation fee of $25 is applicable.
Petersen International Underwriters

Petersen International Underwriters

Should you need to cancel your Peterson International Underwriters policy, you may do so by submitting a cancelation request. A full refund of the policy may be considered if canceled before the policy start date but may not be cancelable after the effective date. All plans offered by Peterson International Underwriters subject to the below provisions:

  • Bridge Plan has a monthly installment payment option that can be canceled at any time.
  • International Major Medical not cancellable after policy effective date.
  • If paid in full, a pro-rated monthly refund may be available for Short Term Major Medical if canceled after the policy start date.
Global Underwriters Insurance

Global Underwriters Insurance

Customers who have purchased a policy from Global Underwriters and are not fully satisfied with their plan may request to cancel their policy. The plans are cancelable and refundable, only before the policy becomes effective. All plans offered by Global Underwriters are cancelable subject to below provisions:

  • Cancelable & Refundable only before policy becomes effective.
  • A refund can be considered if cancellation is requested before the policy effective date (start date).
  • A cancellation fee of $25 is applicable.This fee applies even if the cancellation is requested before policy start date.
Trawick International

Trawick International

Customers who are not satisfied with their Trawick International plan may submit a request to cancel through their account. Trawick International will consider a refund of the total plan cost minus the processing fee. All plans offered by Trawick International are cancellable subject to the below provisions:

  • A full refund may be considered if the cancellation request is received before the policy effective date (start date).
  • If cancellation request is received after the policy effective date, depending on the policy, only a daily or monthly refund available.
  • Refund is possible for cancellation request received after policy effective date, only if no claim has been filed.
  • A cancellation fee of $25 is applicable.
Travel Insured

Travel Insured

Customers who for any reason are not satisfied with their Travel Insured Insurance policy may request to cancel the policy through their account. Cancellation is subject to the below provisions:

  • A full refund is only considered if the request is made within the free-look back period.
  • The free look back period on Travel Insured plans is 14 days from the date of purchase
  • After the free-look back period has passed, the reason for cancellation can only be for a covered event listed in the policy documents.
Travelex Insurance Services Inc

Travelex Insurance Services Inc

Customers who are not satisfied with their TravelEX policy may request to cancel the policy through their account. Cancellation is subject to the below provisions:

  • A full refund is only considered if the request is made within the free-look back period.
  • The free look back period on Travel Insured plans is 15 days from the date of purchase
  • After the free-look back period has passed, the reason for cancellation can only be for a covered event listed in the policy documents.
TravelSafe

TravelSafe

Customers who want to cancel their TravelSafe policy may request to cancel the policy through their account. Cancellation is subject to the below provisions:

  • A full refund is only considered if the request is made within the free-look back period.
  • The free look back period on Travel Insured plans is 14 days from the date of purchase
  • After the free-look back period has passed, the reason for cancellation can only be for a covered event listed in the policy documents.
Disclaimer

Plan features listed here are high level, provided for your convenience and information purpose only. Please review the Evidence of Coverage and Plan Contract (Policy) for a detailed description of Coverage Benefits, Limitations and Exclusions. Must read the Policy Brochure and Plan Details for complete and accurate details. Only the Terms and Conditions of Coverage Benefits listed in the policy are binding.