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Canceling Your Travel Insurance Policy: Frequently Asked Questions

Cancelation Process Overview

For trip insurance, if you decide not to go on your trip, there is a free look-back period where you can cancel your policy without penalties or fees. The look-back period is usually 7-10 days but varies by insurer. For travel medical insurance, you can usually cancel any time before the policy effective date for a full refund. Should you need to cancel your policy mid-trip, you can usually cancel your travel medical policy and receive a prorated refund as long as there are no active claims.

  • To cancel your policy, sign in to your account and select the policy you want to cancel.
  • Once you cancel your policy, you can always log back into your account to check the status.
  • When your claim is successfully canceled you should receive a refund.

How to Cancel Your Policy

  • If you have your policy ID, submit below to view your specific cancel instructions.
  • If you do not have your policy ID, click here to view cancelation information for all plans.

Policy ID

Need Help Canceling Your policy?

Canceling Your Policy Canceling Your Policy

Guidelines may vary depending on the insurance type (travel medical, visitors insurance, trip insurance, etc.), policy and carrier. Be sure to review the cancelation process for your specific plan.

In general, though, here are the steps you can expect to take to cancel your policy:

  1. Sign in to your account using the policy number and primary insured's date of birth.
  2. Click on the plan you want to cancel to see what actions you can take. There, you should see an option to cancel. Select that, fill out the required fields and press submit.
  3. Allow 7-10 business days for processing. Any qualified refund will be applied to the credit card on file.
Sign in to check the status of your cancelation requestSign in to check the status of your cancelation requestNeed Help With Your Existing Policy?

After requesting cancelation, you can check your cancelation status easily.

Once you sign in to your account, using the policy number and primary insured's date of birth, you'll find the plan you requested be canceled.

You will then see a 3-step status bar indicating where your request is in the cancelation process, whether it's been received, is in processing, or has been completed.

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Policy Cancelation FAQs

Policy Cancelation FAQs

Yes, if you cancel the policy before the start date, the premium should be fully refunded. If cancelled after the start date, the premium may be refunded on a prorated basis with a cancellation fee, but only if no claims have been submitted.

Yes, most visitor travel medical insurance plans are cancellable. If you cancel your plan before the policy start date, you’ll typically receive a full refund. For cancellations after the policy start date, many plans offer a pro-rated refund, minus a cancellation fee, provided the policy hasn’t been used (e.g., no claims have been made).

To request a cancellation, simply log into your account using your policy ID and follow the cancellation process. For more detailed information about cancelling your policy, visit our cancellation process page.

Usually, a full refund is available if the policy is cancelled before the start date, and a prorated refund may be available after the start date if no claims have been made. A $25-$50 cancellation fee may be applicable. Please allow 5-10 business days to receive your refund. Cancellation terms may differ based on each individual policy. For detailed information on cancellation terms for different policies, visit our page about Cancelling Visitor Insurance.

Information about cancelation and refund policies for different insurance companies and plans:

Seven Corners Insurance

If for any reason you must cancel your Seven Corners Insurance policy, you may request to do so and receive a full refund as long as your cancellation request is received prior to the policy effective date. All plans offered by Seven Corners are cancellable subject to the below provisions:

Travel Medical Insurance:
  • A full refund may be considered if requested before the policy effective date (start date).
  • Round Trip requires that you cancel your policy within 10 days of purchase (and before starting your trip).
  • Prorated refund is possible for cancellation request received after policy effective date only if no claim has been filed.
  • A cancellation fee of $25 is applicable.
Trip Insurance:
  • A full refund may be considered if requested during the free look-back period.
  • The free look-back period on Seven Corners plans is 14 days from the date of purchase.
  • After the free look-back period has passed, the reason for cancellation can only be for a covered event listed in the policy documents.
WorldTrips Medical Insurance Services

If you are not satisfied with your WorldTrips Insurance plan, you may cancel your policy by submitting a cancellation request through your account. All plans offered by WorldTrips are cancelable subject to the below provisions:

  • A full refund can be considered if requested before the policy effective date (start date).
  • Prorated refund is possible for cancellation request received after policy effective date only if no claim has been filed.
  • A cancellation fee of $25 is applicable.
International Medical Group (IMG) Insurance

Customers who are for any reason not satisfied with their IMG Insurance policy may request to cancel the policy through their account. All plans are cancelable subject to the below provisions:

Travel Medical Insurance:
  • A full refund may be considered if requested before the policy effective date (start date).
  • Prorated refund is possible for Visitors Care Plan cancellation request received after policy effective date only if no claim has been filed. A cancellation fee of $25 is applicable.
  • Prorated refunds are considered for Patriot series plans if the cancellation request is received after policy effective date and no claim has been filed. A cancellation fee of $50 is applicable.
  • If you have filed claims, your premium is non-refundable.
Trip Insurance:
  • A full refund may be considered if requested during the free look-back period.
  • The free look-back period on IMG plans is 10 days from the date of purchase.
  • After the free look-back period has passed, the reason for cancellation can only be for a covered event listed in the policy documents.
Travel Insurance Services

If you are not satisfied with your TIS insurance policy, you may request to cancel your policy by making a written request before the policy effective date. TIS does not offer refunds for cancellation requests received after the policy effective date, and partial refunds are not available. All plans offered by TIS are cancellable subject to the below provisions:

  • A full refund can be considered if requested before the policy effective date (start date).
  • Prorated refund is possible for cancellation request received after policy effective date only if no claim has been filed.
  • A cancellation fee of $25 is applicable.
Petersen International Underwriters

Should you need to cancel your Petersen International Underwriters policy, you may do so by submitting a cancelation request. A full refund of the policy may be considered if canceled before the policy start date but may not be cancelable after the effective date. All plans offered by Petersen International Underwriters subject to the below provisions:

  • Bridge Plan has a monthly installment payment option that can be canceled at any time.
  • International Major Medical not cancellable after policy effective date.
  • If paid in full, a pro-rated monthly refund may be available for Short Term Major Medical if canceled after the policy start date.
Blue Cross Blue Shield Global Solutions
Should you need to cancel your Blue Cross Blue Shield Global Solutions policy, you may do so by submitting a cancelation request. A full refund of the policy may be considered if canceled before the policy start. After the effective start date of coverage, premium is non-refundable and fully earned.
Global Underwriters Insurance

Customers who have purchased a policy from Global Underwriters and are not fully satisfied with their plan may request to cancel their policy. The plans are cancelable and refundable, only before the policy becomes effective. All plans offered by Global Underwriters are cancelable subject to below provisions:

  • Cancelable & Refundable only before policy becomes effective.
  • A refund can be considered if cancellation is requested before the policy effective date (start date).
  • A cancellation fee of $25 is applicable.This fee applies even if the cancellation is requested before policy start date.
Trawick International

Customers who are not satisfied with their Trawick International plan may submit a request to cancel through their account. Trawick International will consider a refund of the total plan cost minus the processing fee. All plans offered by Trawick International are cancellable subject to the below provisions:

Travel Medical Insurance:
  • A full refund may be considered if the cancellation request is received before the policy effective date (start date).
  • If cancellation request is received after the policy effective date, depending on the policy, only a daily or monthly refund available.
  • Refund is possible for cancellation request received after policy effective date, only if no claim has been filed.
  • A cancellation fee of $50 is applicable.
  • If you do not see your plan name listed, please login to your Account.
Trip Insurance:
  • A full refund may be considered if requested during the free look-back period.
  • The free look-back period on Trawick plans is 10 days from the date of purchase.
  • After the free look-back period has passed, the reason for cancellation can only be for a covered event listed in the policy documents.
INF Visitor Insurance

Customers who have purchased a policy from INF and are not fully satisfied with their plan may request to cancel their policy. The plans are cancelable and refundable, only before the policy becomes effective. All plans offered by INF are cancelable subject to below provisions:

  • Cancelable & Refundable only before policy becomes effective.
  • A refund can be considered if cancellation is requested before the policy effective date (start date).
  • A cancellation fee of $25 is applicable. This fee applies even if the cancellation is requested before policy start date.
Travel Insured

Customers who for any reason are not satisfied with their Travel Insured Insurance policy may request to cancel the policy through their account. Cancellation is subject to the below provisions:

  • A full refund is only considered if the request is made within the free look-back period.
  • The free look-back period on Travel Insured plans is 14 days from the date of purchase
  • After the free look-back period has passed, the reason for cancellation can only be for a covered event listed in the policy documents.
TravelSafe

Customers who want to cancel their TravelSafe policy may request to cancel the policy through their account. Cancellation is subject to the below provisions:

  • A full refund is only considered if the request is made within the free look-back period.
  • The free look-back period on Travel Insured plans is 14 days from the date of purchase
  • After the free look-back period has passed, the reason for cancellation can only be for a covered event listed in the policy documents.
battleface

Customers who are not satisfied with their battleface policy may request to cancel the policy through their account. Cancellation is subject to the below provisions:

  • A full refund is only considered if the request is made within the free look-back period.
  • The free look-back period on battleface plans is 10 days from the date of purchase. For residents of IN, a 30 day free look-back period is allowed from the date of purchase.
  • After the free look-back period has passed, the reason for cancellation can only be for a covered event listed in the policy documents.
UnitedHealthcare Global

Customers who are not satisfied with their UnitedHealthcare Global policy may request to cancel the policy through their account. Cancellation is subject to the below provisions:

  • A full refund is only considered if the request is made within the free look-back period.
  • The free look-back period on UnitedHealthcare Global plans is 30 days from the date of purchase.
  • After the free look-back period has passed, the reason for cancellation can only be for a covered event listed in the policy documents.
HTH Worldwide

Customers who are not satisfied with their HTH Worldwide policy may request to cancel the policy through their account. Cancellation is subject to the below provisions:

  • A full refund is only considered if the request is made within the free look-back period.
  • The free look-back period on HTH Worldwide plans is 10 days from the date of purchase.
  • After the free look-back period has passed, the reason for cancellation can only be for a covered event listed in the policy documents.

Disclaimer

Plan features listed here are high level, provided for your convenience and information purpose only. Please review the Evidence of Coverage and Plan Contract (Policy) for a detailed description of Coverage Benefits, Limitations and Exclusions. Must read the Policy Brochure and Plan Details for complete and accurate details. Only the Terms and Conditions of Coverage Benefits listed in the policy are binding.

Luna
VisitorsCoverage Support