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When should I contact VisitorsCoverage instead of Travelex Insurance Services?

Updated Sep 29, 2026
Answer provided by a licensed Insurance advisorLicensed U.S. Insurance Specialist at VisitorsCoverage

VisitorsCoverage is your go-to resource for help with purchasing a plan, comparing coverage options, payment questions, order-related inquiries, and eligible cancellation or extension requests. If your question involves a claim, medical assistance while traveling, provider-related questions, or benefits included with your policy, Travelex Insurance Services will be able to assist you directly.

While TravelEx Insurance Services processes claims for their policies, our Claims Assistance team is available to help guide you through the claims process, answer questions, and serve as a point of contact between you and TravelEx Insurance Services to help make the experience as smooth as possible.

Not sure where to start? Reach out to VisitorsCoverage, and we'll make sure you're connected with the right team.

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Our Customer Success Team of licensed insurance specialists can help. Just click the button and submit your question. Our experts will typically respond within 48 hours.

Luna
VisitorsCoverage Support