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When should I contact VisitorsCoverage instead of TravelSafe?

Updated Sep 29, 2026
Answer provided by a licensed Insurance advisorLicensed U.S. Insurance Specialist at VisitorsCoverage

VisitorsCoverage can assist with plan comparisons, purchasing a policy, payment questions, order-related inquiries, and eligible cancellation or extension requests. If you need help with a claim, medical assistance while traveling, provider-related questions, or services available through your policy, TravelSafe is the best point of contact.

While TravelSafe processes claims for their policies, our Claims Assistance team is available to help guide you through the claims process, answer questions, and serve as a point of contact between you and TravelSafe to help make the experience as smooth as possible.

Not sure who should handle your question? Contact VisitorsCoverage first, and we'll make sure you're directed to the right team.

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Luna
VisitorsCoverage Support