The VisitorsCoverage customer portal is where you can manage your purchase by viewing receipts, accessing order details, downloading policy documents, accessing the PPO Network Directory, submitting claims assistance requests, and requesting eligible policy changes, such as cancellations or extensions. If you submit one of these requests, we'll securely share it with WorldTrips so they can update your policy.
The WorldTrips member portal is designed for managing your insurance after your policy has been issued. You can access your insurance ID card, review policy documents, file claims, and take advantage of member services. Claims information is securely stored with WorldTrips and, due to health privacy regulations, isn't shared with VisitorsCoverage.
Both portals play an important role, and if you're ever unsure which one to use, our team is happy to point you in the right direction.
