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How long does IMG take to process cancellation requests?

Updated Sep 29, 2026
Answer provided by a licensed Insurance advisorLicensed U.S. Insurance Specialist at VisitorsCoverage

If your IMG plan is eligible for cancellation, requests are typically processed within about five minutes. In some cases, it could take up to 7 to 10 business days in circumstances where additional review may be needed. Once your cancellation is approved, any eligible refund is generally returned to your original payment method. If you'd like an update on your request, the VisitorsCoverage team is always happy to help.

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Luna
VisitorsCoverage Support