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When should I contact VisitorsCoverage instead of Travel Insurance Services?

Updated Sep 29, 2026
Answer provided by a licensed Insurance advisorLicensed U.S. Insurance Specialist at VisitorsCoverage

VisitorsCoverage is here to help with plan comparisons, purchasing a policy, payment questions, order-related inquiries, and eligible cancellation or extension requests. For claims, medical assistance while traveling, provider-related questions, or benefits included with your policy, you'll want to contact Travel Insurance Services directly.

While Travel Insurance Services processes claims for its policies, our Claims Assistance team is available to help guide you through the claims process, answer questions, and serve as a point of contact between you and Travel Insurance Services to help make the experience as smooth as possible.

If you're not sure who can best assist you, start with VisitorsCoverage—we'll make sure you reach the right team.

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Luna
VisitorsCoverage Support