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When should I contact VisitorsCoverage instead of PIU?

Updated Sep 29, 2026
Answer provided by a licensed Insurance advisorLicensed U.S. Insurance Specialist at VisitorsCoverage

VisitorsCoverage can assist with purchasing a policy, comparing plans, payment questions, order-related inquiries, and eligible cancellation or extension requests. If you need help with a claim, medical assistance while traveling, provider-related questions, or benefits included in your policy, PIU is the best resource.

While PIU processes claims for its policies, our Claims Assistance team is available to help guide you through the claims process, answer questions, and serve as a point of contact between you and PIU to help make the experience as smooth as possible.

If you're unsure where to start, contact VisitorsCoverage first—we'll gladly connect you with the appropriate team.

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Luna
VisitorsCoverage Support