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What information is shared with PIU, and what emails will I receive from VisitorsCoverage?

Updated Sep 29, 2026
Answer provided by a licensed Insurance advisorLicensed U.S. Insurance Specialist at VisitorsCoverage

After you purchase a PIU plan through VisitorsCoverage, we securely share the information needed to begin processing your policy, including your traveler details, contact information, travel dates, and selected coverage. To complete your application, you'll need to submit the required paper application, which must be reviewed and approved by PIU before your policy can be issued.

VisitorsCoverage will send your purchase confirmation, receipt, and customer support communications, while PIU will provide your policy documents, insurance ID card, account registration details, and any updates related to your policy or claims once your application has been approved and your policy is issued. Receiving communications from both companies is expected and helps ensure you have everything you need throughout the application and coverage process.

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Luna
VisitorsCoverage Support