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When should I contact VisitorsCoverage instead of Global Underwriters?

Updated Sep 29, 2026
Answer provided by a licensed Insurance advisorLicensed U.S. Insurance Specialist at VisitorsCoverage

If you have questions about purchasing a plan, comparing coverage options, making a payment, reviewing your order, or requesting an eligible cancellation, VisitorsCoverage is here to help. Please note that this plan is not extendable, and cancellations are only available prior to the effective date, subject to a $25 cancellation fee. For claims, medical assistance while traveling, provider-related questions, or questions about policy benefits, Global Underwriters is the appropriate contact.

While Global Underwriters processes claims for their policies, our Claims Assistance team is available to help guide you through the claims process, answer questions, and serve as a point of contact between you and Global Underwriters to help make the experience as smooth as possible.

Still not sure who to contact? Reach out to VisitorsCoverage first, and we'll gladly point you in the right direction.

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Luna
VisitorsCoverage Support