Which doctor or hospital can you go to?
You can go to any doctor or hospital of your choice. Patriot America Plus Insurance, however, has a PPO network and the provider network is First Health Network. It is recommended to go to a doctor or medical facility within the providers network to take the advantage of plan benefits and for easier claims process or negotiated rates.
How much is covered and what are the benefits?
Read your policy document [Description of Coverage] carefully to know the limits, benefits, and exclusions. In some cases a pre-certification may be required.
What is the payment and claims process?
Direct billing is not promised, depending on the service provider's billing practice, the bill can either be sent directly to the insurance company, IMG Global, or may come to you. Regardless of billing process, you are required to report and file claims in a specific claims reporting form. Claims must be reported and submitted to the insurance administrator, IMG Global, within 90 days from the date of service received.
Reporting and filing the claim:
All claims must be submitted in writing along with supporting documents and receipts.
Supporting documents include the ID of insured, copy of insured's passport, and copies of all receipts, bills, itemized services, and a cover letter.
Contact Information for Patriot America Plus Insurance
- Att. Claims Department,International Medical Group P.O. Box 88500 Indianapolis, Indiana 46208-0500
To learn about the claims process, please visit our support section - Visitors Insurance Claims Procedure