Travel Insurance Claims Assistance Hub
Reclaim your peace of mind
When the unexpected happens, we've got you covered.
VisitorsCoverage wants you to have the trip of a lifetime. Unfortunately, our travels don't always go as we hoped. If you need to file a claim our Claims Assist Specialists are here to help you navigate every step of the process. We care about keeping our travelers safe and secure because we're travelers too.
Reclaim your peace of mind
File a claim
Once you submit the claim directly to your insurer, we're here to assist you if you need further help.
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Submit your Claims Assistance Request
Need a status update? Not sure which documents to send? Our Claims Assist Specialists will take the guesswork out of the process so you can rest easy.
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We'll connect with the insurance company
Due to HIPAA regulations, VisitorsCoverage can't access claim details directly. Instead, we'll contact the insurance company, send you updates and do what we can to expedite the process
Count on us to find a solution
Your dedicated Claims Assist Specialists will be right there with you to make sure the insurance company has what they need to process your claim
Why Trust VisitorsCoverage?
If you have travel insurance, you'll never fly solo. VisitorsCoverage is here for you if your trip hits a snag. Our team of dedicated Claims Assist Specialists will simplify the claims process and give you the peace of mind you deserve.
Our Claims Process
VisitorsCoverage believes filing travel insurance claims should be a straightforward, stress-free process. Whether you need to file, update, or appeal a claim, we've got you covered.
Submit supporting documents and arrange for your provider to send medical records directly to the insurance company within 90 days.
It may take several weeks to a few months for your insurance company to process your claim.
Once your claim is approved, you will be reimbursed. However, if it is denied, you have the option to appeal.
Filing claims doesn't have to be complicated. We're here to simplify the process.
Top 5 Reasons Why Claims are Denied
Not obtaining proof of incident
Not saving necessary medical documents (medical bills, receipts, physician statements, etc)
Filing a claim for something that is not covered
Waiting too long after the incident to notify your insurance provider
Waiting too long to submit the claim form
over90%
of claims issues are caused by miscommunication and unrealistic expectations
less than10%
of claims are denied for other reasons
Our Pledge to be Your Advocate
Our claims assistance pledge is straightforward and rooted in our deep appreciation for our customers. This service is provided to you at no additional cost.
Award-Winning Service
Trust
100% Transparency
Simplicity
Contact Our Award-Winning Claims Assist Team
Sign in to your accountMore About Claims
We understand insurance claims can be daunting. To learn more, check out the articles and videos below.
Real Claims, Real Stories
Awards & Recognition
Every accolade we earn reaffirms our commitment to simplifying travel insurance. These honors fuel our dedication, spur our pursuit of excellence, and drive us to continually elevate the travel insurance journey for our customers. Our recent achievements include the three 2025 Travel Weekly Magellan Gold Awards in recognition for Customer Service, Website, and Travel Insurance Product-Treppyî and the 2025 Titan Business Gold Award for VisitorsCoverage's V-Hive: Transforming Customer Insights Into Actionable Innovation. We're also proudly recognized for the third consecutive year as a 2025 InsurTech100 company by FinTech Global. Discover our complete awards portfolio.
