[Santa Clara, CA] - October 14, 2026 - VisitorsCoverage, a leading travel insurance marketplace, has been honored with two Gold Magellan Awards from Travel Weekly, recognizing the company's digital innovation in customer service and technology. The wins underscore VisitorsCoverage's commitment to making travel insurance simpler, faster and more accessible, without replacing the human expertise travelers rely on.
Travel Weekly's Magellan Awards are widely recognized as the premier awards for the travel industry, honoring outstanding design, marketing and services across segments including hospitality, travel destinations, cruise lines and travel insurance.
VisitorsCoverage received Gold Awards in two categories:
- Travel Insurance - Overall, Customer Service: Recognized for its AI Quote Assistant and AI Plan Assistant, a pair of generative AI tools built to deliver licensed-agent expertise around the clock. The Quote Assistant holds a genuine conversation with the traveler, asking about trip details, health history and concerns, before surfacing the plans that truly fit. The Plan Assistant, embedded in the company's comparison tool, lets travelers ask specific questions about any policy document and get accurate answers in seconds. The tools were designed to expand, not replace, the company's award-winning support team, with 76% of customers having rated the experience positively.
- Travel Services - Overall, Technology Solutions: Awarded for the industry's first travel insurance app inside ChatGPT, launched in April 2026. The app lets travelers describe their trip, receive personalized quotes from top-rated carriers, compare plans and review full coverage details in a single conversation, meeting travelers directly within the AI platforms they already use every day. VisitorsCoverage's team of licensed insurance experts tested it to meet the same standards of accuracy, compliance, and accessibility the company is known for.
“Being recognized in both customer service and technology tells us we're building in the right direction,” said Rajeev Shrivastava, CEO and founder of VisitorsCoverage. “Meeting travelers in today's digital world has never meant trading away customer service. The goal is to use technology to give every traveler faster, clearer answers, while keeping our licensed experts at the heart of the experience.”
Together, the two wins point to a philosophy that VisitorsCoverage has always followed, to use technology to make coverage simpler and more accessible, and keep real, licensed expertise within reach at every step. As the way people plan and buy travel keeps changing, the company stays focused on being a step ahead, so that getting protected is the easiest part of any trip.
About VisitorsCoverage Inc.
Founded in 2006 and headquartered in Santa Clara, California, VisitorsCoverage Inc. is a leading insurtech company serving travelers in over 175 countries. The company provides comprehensive travel medical insurance, trip protection, and specialized coverage solutions through its proprietary technology platform. With a customer-first philosophy and commitment to continuous innovation, VisitorsCoverage has protected millions of travelers worldwide and maintains industry-leading customer satisfaction ratings.
